Politique de remboursement

Posterami Return & Refund Policy

Thank you for shopping with Posterami! We want you to love your prints, but we understand that sometimes things change. Below is everything you need to know about our return and refund process.

⏱️ Time Frame for Returns

Changed your mind? No problem! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

✨ Condition of Returned Items

To be eligible for a return, your item must be in the original, unused, and undamaged condition, and returned in its original packaging (or equivalent protective packaging) to ensure safe transit. You will also need the receipt or proof of purchase.

⚠️ Please Note:

  • We cannot issue refunds for items that are returned to us with damage such as bent corners, creases, scratches, or any signs of use.

  • If the returned item does not meet these conditions, we reserve the right to decline the refund.

📦 Return Shipping & Addresses

  • Starting the Process: To start a return, you must contact us at info@posterami.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

  • Prior Approval Required: Items sent back to us without first requesting a return will not be accepted.

  • Our Studio Location: Please note that while we work with a fulfillment center that ships from various locations in the US, UK, and EU to ensure speedy delivery, all returns must be sent to our studio in Lithuania.

❌ Non-Returnable Items & Exceptions

Certain types of items cannot be returned. Please review the exceptions below:

  • Custom & Personalized Orders: Custom products created based on your specific choices (such as custom colors, sizes, or personal messages) cannot be restocked or resold, making them exclusively yours.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

🔄 Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

🩹 Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We’ll work our magic to fix it!

🇪🇺 European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

 

📋 Step-by-Step Process for Returns

  • Step 1: Contact us at info@posterami.com to request your return.

  • Step 2: If approved, we will send you a return shipping label and the exact return address instructions for our Lithuania studio.

  • Step 3: Pack up your item securely using sturdy packaging to avoid transit damage, attach the label, and send it off!

💰 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

 

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@posterami.com.

❓ Questions?

Just reach out! We're here to make your experience as smooth and enjoyable as possible. Contact us anytime at info@posterami.com.